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Air Freight Office Operator

Process import and export shipments accurately in a busy, seven-day freight forwarding operation.

About the role

You will process customer shipments quickly and accurately while providing a high standard of service. The role is hands-on, with a high volume of email, data entry and data capture. The business operates seven days a week, so availability for weekends, overtime and public holidays is required.

What you will do

• Coordinate pick-ups and deliveries with import, export and warehouse teams, and with airlines on flight and freight availability
• Capture consolidation data, send pre-alerts and bill customers correctly
• Invoice and cost import jobs within 24 hours of arrival
• Check in freight within 30 minutes of receipt from the warehouse
• Prepare export documentation, including X-ray screening and dangerous goods
• Negotiate spot rates and space with carriers for exports
• Respond to calls and emails within two hours

What you will bring

• 1–3 years in freight forwarding
• Data entry accuracy above 95% and typing above 40 wpm
• Working knowledge of Excel, Word and Outlook
• Understanding of pallet sizes, weight limits and weight balancing
• Availability for rostered overtime and weekends