Bridgepoint RecruitmentWarehouse & Dispatch Assistant – Repair Centre
Receive, log, pack and dispatch customer products at a service and repair centre in Taren Point. 35 hours per week, ongoing.
About the role
Unbox. Log. Pack. Ship. Customers send in their products for repair. You unbox them, scan them into the system and pass them to the technicians. Once they are fixed, you pack them up and send them back. If you have warehouse experience and like steady, hands-on work, this role is for you.
Our client is a global technology company with a range of consumer products sold in more than 80 countries. They are seeking a Warehouse & Dispatch Assistant to join their national Service team, based at their Service and Repair Centre in Taren Point.
Reporting to the National Service and Repairs Manager, you will manage the end-to-end process of receiving customer machines and parts, supporting technicians, and returning repaired products to customers. The role pays $35 per hour plus super for 35 hours per week, and is ongoing.
What you will do
- Receive and unbox machines for service; log them in the CRM and service app and allocate them to technicians
- Assist technicians with servicing and parts inventory
- Pack, label (AusPost) and prepare repaired machines for dispatch
- Maintain stock levels of packaging materials
- Assist with production of refurbished products
- Liaise with the Customer Service team on process and customer communications
- Maintain a clean, safe work area in line with OH&S and company policies
What you will bring
- Experience in a warehouse or goods receiving environment
- Customer service experience
- Methodical and able to manage your own workload to deadlines
- Able to lift up to 18kg
- Basic Microsoft Office skills
- Forklift licence advantageous but not essential