Bridgepoint RecruitmentCall Centre Customer Service
Entry-level inbound role helping clients with policies and claims for a leading insurance provider.
About the role
A leading insurance provider is hiring entry-level customer service operators to handle inbound client calls. The role suits people who enjoy a fast-paced environment and helping others.
What you will do
- Answer inbound calls on policies, insurance queries and claims
- Resolve concerns quickly and maintain high satisfaction
- Explain products and processes clearly
- Record interactions and follow-ups accurately
- Suggest improvements to service procedures
What you will bring
- Genuine commitment to customer service
- Strong verbal communication
- Attention to detail
- Comfortable with call centre software and Microsoft Office
- Call centre or insurance experience an advantage, not essential